Frequently Asked Questions & Support
Read through these tips to utilize The Learning Exchange to it’s full capacity.
Can I download videos on this website?
All of the videos on this website are downloadable. Hover over the top right of the video and click on the purple arrow that says “share.” Then, click the URL that appears. This will take you to Vimeo, where the video is hosted. Underneath the video, you’ll find a toolbar with “Download” as one of the options. When you click this, you will be presented with download options, which may include a SD (Standard Definition) or HD (High Definition) version of the video in an MP4 file.
How can I share content on social media?
Click on “Share” which you’ll see on the left-hand side of a page. You can choose to add a message when sharing the item, which will appear along with the link.
How are resources organized?
In the Resource Centre, resources are organized under various headings. Find a heading that you are interested in and click on it to view its corresponding resources.
How do I navigate the website?
To navigate the website, use the navigation bar on the top of the website. Clicking on the various sections and sub-sections will direct you to those pages.
Where can I find resources that correspond with the video?
Most video series have resources such as viewer guides or transcripts that complement the videos. When you are on a project page, you will see a section called “Supporting Resources” on the left-hand sidebar. This section will list all of the resources that can be helpful when viewing the videos or implementing its learnings. All of these documents are downloadable.
Why can’t I view the print resource I downloaded?
Most resources available for download on this website are PDF documents. To view a PDF document, the computer or other device you are using must have a PDF reader or viewer program. Adobe Reader is the most common PDF viewer and you can download it for free here: get.adobe.com/reader.
How can I follow The Learning Exchange on social media?
In the top left corner of the site, you’ll see various social media buttons. Choosing one will take you to our profiles. Connect with us! We would love to be part of your learning journey.
What time zone are the e-conferences hosted?
The online sessions are hosted in the Eastern Time Zone (UTC -05:00).
What is the Resource Centre?
The Resource Centre is a large repository of Student Achievement Supports Branch assets. This includes videos, interactive stories and more.
Contact Details
Questions, comments or concerns? Our contact form is the best way to get in touch with someone at The Learning Exchange.